Empowering Users through Design – book

bookspringer

I’m happy to announce that, together with Serena Cangiano, I contributed to the book  Empowering Users through Design  – Springer – with a chapter called:
Open Sourcing Wearables: the Impact of Open Technologies and User Engagement in the Design of Body-Borne Interactive Products.

Here’s the Abstract of the chapter:
Wearable technology is the “next big thing” in tech industries. Analysts forecast a consistent growth and this sector is becoming appealing to many corporations. Aim of this chapter is to present the field of wearable technology and to highlight unexplored issues generated by the relation of such technologies with the domain of proprietary versus open source businesses. If wearable technologies sell the promise of an augmented self by providing access to bio data, we can witness the emerging of a contradictory scenario: while we acquire knowledge about our bio-self through body borne devices, we also feed voluntarily a powerful data stream whose commodifcation and, subsequent marketability, represents the core element of the current business models related to internet connected services and social media platforms.

In general the book:

  • Examines the possibility of a new end-user “engagement” in ongoing digital/technological products and services development
  • Employs a cross-disciplinary research approach to explore new user roles and status
  • Analyzes recent initiatives leading to user empowerment to enable people to escape their status as “end-user/customer”

At the crossroads of various disciplines, this collective work examines the possibility of a new end-user “engagement” in ongoing digital/technological products and services development. It provides an overview of recent research specifically focused on the user’s democratic participation and empowerment. It also enables readers to better identify the main opportunities of participatory design, a concept which encourages the blurring of the role between user and designer. This allows people to escape their status as “end-user” and to elevate themselves to the level of creator.

This book explores new avenues for rethinking the processes and practices of corporate innovation in order to cope with current socio-economic and technological changes. In so doing, it aims to help companies renew industrial models that allow them to design and produce new ranges of technological products and services by giving the user an active role in the development process, far beyond the basic role of consumer.

Intended for designers, design researchers and scientists interested in innovation and technology management, this book also provides a valuable resource for professionals involved in technology-based innovation processes.

Thanks to Dr. David Bihanic for inviting to contribute.

The ethical economy. The New Redistribution Of Value

Tshirt issue

Article originally published on Digicult – Articolo originariamente pubblicato su Digicult

Ethical consumerism, fair trade, socially responsible investments and corporate social responsibility are all phenomena on the rise. At the same time there are also virtual and local currencies and peer-2-peer rating systems that make the creation and redistribution of value in globalized social communities that share a set of common values, more real.

At first sight it could seem a more ethical spreading of traditional economy, but there is a soon-to-be-released book that sees these phenomena as a more structural change and the rise of a new paradigm.

Ethical Economy (Columbia University Press), written by Adam Arvidsson in collaboration with Nicolai Peitersen, introduces to ethical economics and interprets the begin of a new, radically different economic system in which production is mainly collaborative and social, and in which the value is based on the quality of social interactions and relationships rather than on the quantity of productive time.

The book however is not only made of theories. The authors’ approach, which makes everything much more interesting, is based on the need to make this paradigm to work, real projects like for example the development of a software that allows the declaration and the transparent rating of their own values, and their use in a community of reference. This interview tries to rise these issues.

Zoe Romano: How do you see ethical phenomena like the signal of the emergence of a new way of production (what you call ‘Ethical Economy’) in addition to the emergence of a market niche, term often used and abused to clean up the image of a company? Are we really facing a substanstial change?


Adam Arvidsson & Nicolai Peitersen: 
The reason why these phenomena do not represent only a market niche is because they are the companies and brands rational response to a deeper structural change. This deep transformation is made of two main elements. On one hand there is the rise of what we call “the productive publics” and on the other hand the growing of the economy reputation.

In the book we show how the “productive publics” are becoming increasingly important for the organization of both the immaterial and the material. The “productive publics” identify collaborative networks of strangers who interact in a highly mediatic way (which often doesn’t need the use of informatic networks or social media) and who coordinate their interactions through sharing a common set of values. By coordinating production in such way, the productive publics are different from markets and bureaucracies, not only because they allow to consider as good reasons a wider range of issues, but also because they tend to be highly independent in conferring a value to the productive contribution of their members. In the book, we suggest that the productive publics are becoming increasingly influential in the information economy, not only in alternative circuits, like Free Software, but also within the corporate economy itself, especially around the immaterial assets that in some sectors reach two thirds of the market value. As a result, there is recent growing emphasis on ethics and social responsibility in corporations which can be understood as an attempt to accommodate the orders of worth promoted by the productive publics.

The other transformation is a consequence of the first one. Companies and brands, as well as knowledge workers, are evaluated by other members of the publics to which they belong, based on specific values to which that particular public is devoted. This evaluation leads to a reputation value that can be quantified through direct ratings, e.g. the number of re-tweets, the number of “likes” and any other kind of feeling expression.

The brand and company’s reputation in the publics determines its ability to attract talent and push it to overcome its duty; engaging non-salaried people (ie the productive publics) in co-developing products and services; and to establish a convention of value among consumers that distinguishes the company and its products from its competitors. This is the main driver behind the growing importance of the reputation, which brings corporate investments towards CSR and ethical consumerism.

So, yes, CSR, ethical consumerism, corporate values and so on are an illusion, but this illusion has been placed there to manage a trend that is much more important: the socialization not only of wealth production (as it happens in productive publics) but also the ability to determine the value of that wealth through the economy of reputation. It is this double tendency that we try to capture the core of this book.

Zoe Romano: Accepting that we are in front of a new mode of production and creation of value, what are the new exploitation tools? Is ethical exploitation some kind of self-exploitation?


Adam Arvidsson & Nicolai Peitersen: 
Exploitation is a universal phenomena. We need to find out how it takes place and how wide it is. We believe that ethical economy harbors the possibility of a new way to reconnect economy to society and thus to democratize the economy, especially for what concerns the value of attribution and distribution issues. Even if unable to eliminate explotation itself, this model could potentially lower the exploitation level of the system if we compare it to the present neoliberal model. New forms of exploitation are less related to the marxist idea of ‘theft of labor time’ and more connected to the ability of common resources wealth appropriation, resources that derive form heavily socialized productive networks. An ethical economy based on reputation might become a way to determine, in a more democratic way, who can legitimately claim those resources and in which amount…


Zoe Romano: 
In the introduction of your book you write: “In a universalist ethical system the value of one’s virtue depends on its ability to contribute to the realization of universal principles of moral conduct. In a system of networked ethics, the value of one’s virtue depends on the positive difference made by people who live close to each network.” In this way reputation becomes a useful measure of the productive power that can be translated into non-monetary gratification but it also works as capital used to mobilize resources and start new projects. On the one hand we are assisting at an abundance of social production while at the same time we face a new kind of shortage: the ability to make sustainable social relations that are able to start a cooperative production. Insufficient is the ability to create something together, a koinonia, in a situation of diversity and complexity. Can you list some practical example of these kind of situations and explain what are the power games at stake?


Adam Arvidsson & Nicolai Peitersen: 
Within management thought, this has been debated for a long time. There is a general recognition that the true key to value is the ability to create shortage like in a ‘culture that lean toward innovation’ or a brand that offers a unique experience and so on. The fact that the value shifts from things to the ability to enable people to create cohesion among things is not new. The same principle is applied to the alternative of productive publics, like the Free Software communities. What really makes these productive moments to work is not the technical abilities per se but the ability to create an experience of affective proximity, that motivates people to make a contribution and that is able to identify and attract skilled individuals.

What are the power dynamics at stake? Well of course, we live in a mediatic system that is dominated by extremely wealthy actors, so the ability to create ethic capital comes from their market power. However, we think that a new media system is coming, in which power is or could be distributed more equally and in which the evaluation of that capital happens in ways that allow wider deliberative processes. Yet, this is still a possibility and not a necessity, a lot depends on how media are regulated. For example, will Facebook be able to make data mining on its 500 millions of users? Should it be possible to exclude other actors from the access of such datas? Facebook datas, for example, would be an excellent resource to create a system able to obtain a peer-based evaluation of corporate social impact. It is important to start facing these political issues that concern, for example, the way to rethink the access to datas.

Zoe Romano: What is the difference between Reputation and Self Branding?


Adam Arvidsson & Nicolai Peitersen: 
Self Branding is a form of reputation management, which usually does not cause any problem. Problems rather lie on the way the public sphere is structured and in which these processes are put into practice. In a situation in which the determination of the value is based on peer-based processes, starting from what we call general sentiment, self branding implies a virtuous conduct. When this mechanism is limited, self branding can become much easily manipulative

Zoe Romano: How the European funded project Openwear experiment these theories?

Adam Arvidsson & Nicolai Peitersen: In order to create an open and collaborative brand built on “productive publics”, we need to establish an economy of reputation. Openwear(http://www.openwear.org/) is trying to build a global community of fashion designers and textile workers in which design is made through collaboration and production develops locally. The only way to ensure the trust and quality of such open systems is by measuring the reputation of each actor, by referring to the conventional value established by the community. This is also how eBay works. Without the rating of sellers and buyers, an open marketplace like eBay would not be possible. Openwear oes one a step further as the ethical capital that you accumulate can be used to produce, and not only to sell. For example, a big ethical capital stock would give you the opportunity to attract the best designers, suppliers and makers to create your fashion collection. In addition, measuring the peer-based reputation also enables Openwear to reallocate its profits to its own community, calculated on the base of the level of value that every individual contributed to make.

Espionage and nuclear weapons / Spionaggio e armi nucleari

Chain reaction of proliferation
Chain reaction of proliferation

(EN) The history of atomic age isn’t over yet and this infographic, published on New York Times, is based on a new book describing “the interlocking web of influence and espionage behind the proliferation of nuclear technology”. The authors of “The Nuclear Express, A political history of the bomb and its proliferation” are Thomas C. Reed, a former nuclear weapons designer and Danny B. Stillman a physicist with decades of experience in nuclear design, diagnostics, and testing. Quite intriguing expecially with the recent nuclear revival...

—————–

(IT) La storia dell’era atomica non è ancora finita e questa infografica, pubblicata sul New York Times, si basa su un nuovo libro che descrive “la rete interconnessa di influenza e  spionaggio dietro la proliferazione della tecnologia nucleare”. Gli autori del libro intitolato “The Nuclear Express, A political history of the bomb and its proliferation” sono Thomas Reed, un ex designer di armi nucleari e Danny Stillman un fisico con anni di esperienza nel design e testing nel nucleare. Piuttosto intrigante specialmente con il recente revival del nucleare

Cartograms map the real world/ I cartogrammi mappano il mondo reale

New books published in 1999 per million people
New books published in 1999 per million people

(EN) What happens when a thematic mapping variable is substituted for land area? You have the great collaborative work of the people behind Worldmapper: they developed an algorithm that allows you to see the world and the various sizes of the country therein, through various statistics. The results are comparable maps (cartograms)  whose geometry or space is distorted in order to convey the information of a chosen variable.

I’m talking about this project today because they’ve just published a book  called The Atlas of the Real World with 366 cartograms providing a  useful reference on how regions and countries compare in resources, production, consumption, and many other topics.

————

(IT) Cosa succede quando una variabile tematica va a sostituire il numero che determina la superficie di un paese in una mappa? Si crea un progetto collaborativo tra geografi, matematici e statistici, di cui non potremmo più fare a meno: Worldmapper. Insieme hanno creato un algoritmo che permette la creazione di mappe inglobando delle statistiche e facilitandone la comparazione. Si tratta di mappe chiamate cartogrammi che hanno la geometria distorta perchè dipende dalle informazioni che sono state scelte come variabile. Per esempio la mappa di questo post mostra la quantità di nuovi libri pubblicati per milione di abitanti nel 1999. L’Italia è ben evidente nella mappa, nonostante dalle ultime statistiche il 57% degli italiani dichiari di non leggere affatto.

Sto parlando oggi di questo progetto perchè è appena uscito il libro di Worldmapper dal titolo: The Atlas of the Real World, con 366 cartogrammi per comparare i vari paesi dal punto di vista delle risorse, della produzione, dell’energia, del consumo e molto altro.

Engage first, ask for money later/ Crea legami, i soldi chiedili dopo

(EN) Fundraising for social causes is becoming more and more finely experienced and aware about the potential of social networks. The imperative is: cultivate commitments and make people connect with causes they can believe in. Barak Obama has become a successfull example in this direction and the new mindset is that there are millions of potential donors out there. One of the latest book about the subject is called Digital Giving: How Technology is Changing Charity and the author, Richard C. McPherson shows how giving money is one step removed from a social media introduction. To have a quick idea on what the book is about check this inspiring post by advergirl where i found the infographic of this post.

——————-

(IT) Le raccolte fondi per cause sociali stanno diventando (almeno negli USA) sempre più sofisticate e consapevoli delle potenzialità dei social networks. L’imperativo è coltivare legami e connettersi alle persone attraverso campagne in cui possono credere. Barak Obama è di sicuro diventato un esempio per tutti in questo campo, e il punto di vista da assumere è che là fuori è pieno di potenziali donatori. Uno degli ultimi best seller sull’argomento si intitola  Digital Giving: How Technology is Changing Charity e l’autore, Richard C. McPherson mostra come fare una donazione sia un passo più in là oltre le relazioni nei social network. Per avere un’idea di cosa parla il libro leggetevi questo post di advergirl dove ho trovato l’infografica di questo post.